Job Description
In this role, youll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity!
Ensure all your application information is up to date and in order before applying for this opportunity.
Key Responsibilities:
Respond to customer enquiries via email, social media, and live chat
Process returns, exchanges, and order updates
Accurately pick and pack orders in a timely manner
Maintain a friendly, brand-appropriate tone in all communications
Ensure the workspace remains clean and organised
Appear in social media content where required
Provide product advice, troubleshoot issues, and ensure prompt, professional support
The Ideal Candidate Will Have
A strong understanding of the online...
Ensure all your application information is up to date and in order before applying for this opportunity.
Key Responsibilities:
Respond to customer enquiries via email, social media, and live chat
Process returns, exchanges, and order updates
Accurately pick and pack orders in a timely manner
Maintain a friendly, brand-appropriate tone in all communications
Ensure the workspace remains clean and organised
Appear in social media content where required
Provide product advice, troubleshoot issues, and ensure prompt, professional support
The Ideal Candidate Will Have
A strong understanding of the online...