💼 Full-Time Position

Ecommerce Customer Support

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ACCEL HUMAN RESOURCE CONSULTANTS
📍 dubai, dubai, United-Arab-Emirates
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Location
dubai, United-Arab-Emirates
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Posted
June 12, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Are you passionate about delivering exceptional customer experiences in e‑commerce? We are looking for a dynamic Ecommerce Customer Support Executive to manage customer service operations across our premium D2C brands and marketplaces.

Responsibilities
  • Handle customer queries via email, chat, phone, WhatsApp, and ticketing systems.
  • Support order management, cancellations, delivery tracking, and escalations.
  • Coordinate with logistics, warehouse, and marketplace teams.
  • Manage returns, exchanges, and refund processing within SLA timelines.
  • Monitor KPIs including FRT, RT, CSAT, and delivery SLAs.
  • Handle marketplace customer cases and disputes.
  • Support abandoned cart recovery initiatives on Shopify.
  • Manage customer support for platforms such as Judith Leiber, Amazon, Noon, Namshi, and Trendyol.
Qualifications
  • Fluent in Arabic and English (Mandatory).
  • Ecommer...