Job Description
Ecommerce Mail Order Manager
Established in 1965, Ski Bartlett is one of the UK's most popular independent ski shops, with over 50 years of experience. We pride ourselves on our high standards, excellent customer service and the quality of our products. Over the years we have expanded our retail space to house a vast selection of ski and snowboard products and our online presence is going from strength to strength.
We are looking for a full‑time, long‑term team member to manage our ever‑growing e‑commerce mail order department. It’s fast‑paced and at times very busy, but if you are good at following systems and keep calm under pressure you will relish in this role.
Key Daily Responsibilities
- Printing, picking and packing customer orders.
- Coordinate with shop manager to ensure orders are fulfilled in a timely manner.
- Undertake fraud checks on all order transactions.
- Respond to customer enquiries through multip...