Job Description
Role Overview
The Eldercare Programme Executive (Aftercare Services) supports elderly members and their families by coordinating funeral and memorial services with professionalism, dignity, and compassion. The role involves case coordination, documentation, stakeholder liaison, and operational support within an eldercare and social service environment. Key Responsibilities
Coordinate service arrangements for deceased elderly members by liaising closely with families, vendors, and internal teams to ensure smooth and respectful handling of all arrangements Guide families through the process, providing clear information and practical assistance during a difficult time Offer empathetic support to families, within organisational guidelines Support the planning, coordination, and on‑site execution of memorial services and remembrance events Maintain accurate and up-to-date case records for reporting and compliance Participate in a rotating hotline duty roster, responding to enquiries a...
The Eldercare Programme Executive (Aftercare Services) supports elderly members and their families by coordinating funeral and memorial services with professionalism, dignity, and compassion. The role involves case coordination, documentation, stakeholder liaison, and operational support within an eldercare and social service environment. Key Responsibilities
Coordinate service arrangements for deceased elderly members by liaising closely with families, vendors, and internal teams to ensure smooth and respectful handling of all arrangements Guide families through the process, providing clear information and practical assistance during a difficult time Offer empathetic support to families, within organisational guidelines Support the planning, coordination, and on‑site execution of memorial services and remembrance events Maintain accurate and up-to-date case records for reporting and compliance Participate in a rotating hotline duty roster, responding to enquiries a...