Job Description
Synteras, an Akima Company, is seeking an Electronic Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management processes for the FBI’s National Domestic Communications Assistance Center (NDCAC).
To join our team of outstanding professionals, apply today!
**Responsibilities**
+ Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation and maintenance of associated hardware, software, and processes.
+ Utilize and demonstrate expert understanding of the knowledge required for each area.
+ Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program.
+ Document, coordinate and answer technical questions and reported incidents from Emergency Responders that report sys...
To join our team of outstanding professionals, apply today!
**Responsibilities**
+ Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation and maintenance of associated hardware, software, and processes.
+ Utilize and demonstrate expert understanding of the knowledge required for each area.
+ Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program.
+ Document, coordinate and answer technical questions and reported incidents from Emergency Responders that report sys...