Job Description
**Job Summary**
**The schedule for this position is: Monday-Friday 8:00am- 4:30pm**
The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
**Essential Functions**
+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resolves customer issues by identifying their needs,...
**The schedule for this position is: Monday-Friday 8:00am- 4:30pm**
The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
**Essential Functions**
+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resolves customer issues by identifying their needs,...