Job Description
An exciting opportunity is available for an Emergency Resource Officer (Call Taker) within a fast-paced emergency contact centre environment. The successful candidate will be responsible for receiving and prioritising emergency and non-emergency calls while delivering professional, compassionate, and efficient customer service support.
Key Responsibilities
- Answer and transfer incoming emergency and non-emergency calls
- Accurately capture caller and patient information on internal systems
- Dispatch and coordinate emergency response vehicles where required
- Assist callers calmly and professionally during high-pressure situations
- Support patient transfers and authorisation-related processes
- Provide telephonic and email support to patients, healthcare professionals, and stakeholders
- Resolve queries efficiently within agreed service standards
- Work collaboratively within a high-performance emerge...