Job Description
Company: Union Bank of the Philippines
Position: Intern
Office Location: UB Plaza - 34F
Job Summary:
The intern will support Process Transformation Leads (PTLs) in reimagining end-to-end bank processes (customer journeys) through analysis, documentation, and preparation of leadership materials.
Job Description:
The intern will assist Process Transformation Leads in the following:
- Discovery and insights generation, including interview note-taking, synthesis, and identification of key pain points
- Process inventory building and maintenance, including documenting, tagging, and updating process data
- Journey mapping, covering both current-state (“as-is”) and reimagined (“to-be”) process flows
- Basic cost and impact analysis, including supporting data gathering, assumptions, and simple modeling <...