Job Description
Position Overview
MCI is a fast‑growing tech‑enabled business services company focused on customer experience, business process outsourcing, and cloud technology solutions. We operate call centers worldwide and serve diverse industries.
Key Responsibilities
- Client Relationship Management: Maintain and grow relationships with existing accounts.
- New Client Onboarding: Lead implementation of new accounts for smooth onboarding.
- Strategic Business Development: Identify and pursue new business opportunities.
- Sales Support & Lead Transfer: Qualify leads and coordinate handoff to sales team.
- Consultative Outreach: Communicate the organization’s capabilities via phone and email.
- Pipeline Management: Develop and nurture a pipeline of leads from initial contact to closed status.
- Regional Oversight: Provide leadership and guidance on client engagement strategies.
- Team Leadership: Offer performance ma...