Job Description
Job Description
Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service.
- Perform check-in and check-out procedures accurately and efficiently.
- Handle guest requests, complaints, and special requirements by coordinating with relevant departments and ensuring prompt resolution.
- Monitor guest accounts, process payments, and maintain accurate front office records.
- Provide guests with information regarding hotel services, facilities, and local attractions.
- Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
- Assist with preparations for VIP arrivals, group ...