Job Description
Overview
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
The Role, in a nutshell...
As the Team Lead for End of Lease , you’ll be responsible for the end of contract and recharge experience in our customer journey. When a car comes back, it’s our job to ensure the transition is smooth, transparent, and fair.
This role is about leading a team that balances commercial decisions with a 5* customer experience . You will oversee the assessment of damage charges, handle complex escalations, and ensure that every charge we pass on is justifiable and fair. As a new role in a fast-growing company, you’ll also build our reporting—creating dashboards that show the Senior Leadership Team (SLT) exactly how we are performing on cost recovery and process efficiency.
This role will require 2 days monthly in our London, or a partner office.