Job Description
Job Description
- Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
- Manage processes and data to meet the quality service and customer satisfaction standards.
- Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
- Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
- Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
- Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
- Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientat...