Job Description
JOB PURPOSE:
Responsible for providing Tier II desktop support service serving as an expert in troubleshooting complex issues and providing technical development and guidance for the Desktop Support Team.
QUALIFICATION:
Bachelors degree with knowledge of IT
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Provide Tier II client support for hardware software and network services.
- Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues including laptops desktops tablets mobile devices printers and VPN issues.
- Assistin the architecture implementation and maintenance of the organizations desktop environments including installation upgrades high-level troubleshooting and Windows and Mac OS software deployment.
- Provide Tier II support for system images virtual environments and Mac OS Management.
- Serve as an expert in troubleshooting diagnosing and resolving complex end-user d...