💼 Full-Time Position

End User Support Manager

🏢
Ticketmaster
📍 região geográfica intermediária de são paulo, são paulo, Brazil
📍
Location
região geográfica intermediária de são paulo, Brazil
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary

JOB DESCRIPTION - End User Support Manager

Location: São Paulo, Brazil (Hybrid)

Division: Ticketmaster

Line Manager: Technology Director

What You Will Be Doing

  • Lead, coach, and develop a team of EUS Engineers, fostering a high-performance and collaborative culture.
  • Conduct regular 1:1s, performance reviews and individual development planning for all direct reports.
  • Drive talent acquisition, onboarding and succession planning within the EUS team.
  • Promote knowledge sharing, mentorship and structured cross-training across support tiers.
  • Support lower-level staff through guidance, advanced training and day-to-day supervision.
  • Oversee day-to-day IT support operations across TM offices in Latin America.
  • Define, manage and report on SLAs, KPIs, and team productivity metrics using ticketing tools (Zendesk).
  • Manage escalation paths across support tier...