Job Description
Join Pontoon
better people in a better way
Not ready to apply?
Please sign up to join our Talent Community or update your profile
HERE >
Engagement Coordinator (US Hours) - Fixed-term Contract 5 Months
Taguig, Philippines
Job ID: 12120
JOB SUMMARY:
The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users.
You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for the contractor onboarding process.
- Responds to all inbound telepho...