Job Description
Discover Exciting Career Opportunities with Unified Networks Solution
Experience: Senior
Skillset: Customer Service
Job Type: Contract
Department: Customer Service
Job Mode: Remote
Experience: 10+ years
Role Type: Full-time / Contract
Role Overview:The Engagement Manager will lead the client engagement for a large-scale ServiceNow ITSM program. This role ensures successful delivery, stakeholder alignment, financial management, and overall client satisfaction.
Key Responsibilities:- Act as the primary client liaison for all project activities.
- Drive program governance, status reporting, and stakeholder communication.
- Manage project scope, timelines, risks, budget, and resource allocation.
- Ensure ServiceNow best practices and ITIL-based implementation standards.
- Lead workshops, executive updates, and steering committees.
- Ensure ...