Job Description
**Job Overview**
The NOC Engineer will be responsible for monitoring, maintaining, and operating applications, batch processes, network, and infrastructure components. This hands-on technical role ensures high availability (99.9%–99.99%) and supports timely resolution of incidents or technical escalations to meet established SLAs. The position focuses on delivering operational excellence and reliability within automated cloud environments that power iCIMS products.
**The Network Operations Center (NOC), a key part of iCIMS Technical Operations, is dedicated to monitoring applications and infrastructure to deliver an exceptional customer experience. The team ensures optimal performance by validating availability, coordinating cross-functional event responses, and communicating any customer-impacting incidents. Additionally, the NOC analyzes key performance indicators (KPIs) to forecast future trends and provide initial recommendations to the engineering team.**
The NOC Engineer will be responsible for monitoring, maintaining, and operating applications, batch processes, network, and infrastructure components. This hands-on technical role ensures high availability (99.9%–99.99%) and supports timely resolution of incidents or technical escalations to meet established SLAs. The position focuses on delivering operational excellence and reliability within automated cloud environments that power iCIMS products.
**The Network Operations Center (NOC), a key part of iCIMS Technical Operations, is dedicated to monitoring applications and infrastructure to deliver an exceptional customer experience. The team ensures optimal performance by validating availability, coordinating cross-functional event responses, and communicating any customer-impacting incidents. Additionally, the NOC analyzes key performance indicators (KPIs) to forecast future trends and provide initial recommendations to the engineering team.**