Job Description
- Analyze and troubleshoot malfunctions in running applications as part of second-level support.
- Investigate and handle customer-reported issues, service requests, and inquiries.
- Escalate and report production-related issues to internal stakeholders in a timely manner.
- Ensure the availability and stability of 24/7 production environments.
- Perform installation and deployment of new releases and fixes for payment system applications.
- Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues.
- Support planned maintenance activities on production environments according to the predefined on-call matrix.
Requirements
- Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline.
- 3–5 years of relevant experience in EFT application support or a similar technical support role.
- Strong...