💼 Full-Time Position

Engineer, End User Services

🏢
Singtel Group
📍 kuala lumpur, kuala lumpur, Malaysia
📍
Location
kuala lumpur, Malaysia
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Engineer, End User Services

will be responsible for managing IT assets/inventory, including collaboration with other IT support engineers, providing guidance and support.

Make an Impact by:

  • Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
  • Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
  • Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
  • Identifies and resolves customer issues and enquiries completely, accurately within the committed turnaround time and in accordance with ServiceD...