💼 Full-Time Position

Engineer: Service Process at MTN GlobalConnect

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
May 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Mission/ Core purpose of the Job


The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.


This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide service performance reports and analysis for the GlobalConnect internal customers:

  • Measuring & collecting process data for optimizing process flows

  • Using DMAIC & DMADV methodologies for reducing variation in existing processes and designing new processes

  • In-depth knowledge in business process analysis and improvement techniques

  • Ability to collect, clean, analyse datasets and create data models to aid in the visual...