💼 Full-Time Position

Engineering Lead for Contact Center Innovations

🏢
Amazon
📍 vancouver, metro vancouver regional district, Canada
📍
Location
vancouver, Canada
📅
Posted
May 30, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Innovate the future of customer service as a Software Development Manager. Create dynamic contact centers using AI technology and AWS, while focusing on scalable and secure solutions.
This pivotal role offers the chance to influence the development of a high-impact product affecting millions. You’ll lead teams with deep engineering expertise while coordinating the design and development of new solutions. Your focus will be on a customer-centric approach, ensuring operational excellence and security at every stage of development.
Key Responsibilities:
• Manage and mentor software engineering teams
• Drive continuous improvement in development processes
• Ensure integration of new functionalities with AWS services
• Supervise system design and architectural evaluations
• Collaborate closely with senior technical leaders
Requirements:
• 3+ years in engineering management
• 7+ years of experience in engineering teams
• Expertise in designing resilient syste...