Job Description
We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in a 24/7 shift environment, we want to hear from you!
Responsibilities:
- Handle customer inquiries via email, chat, and/or phone in English
- Assist with order tracking, product information, returns, refunds, and issue resolution
- Deliver prompt, accurate, and empathetic responses to customer questions
- Work collaboratively with internal teams to escalate or resolve issues
- Maintain clear records of customer interactions and feedback
Requirements:
- Minimum Diploma (D3) or Bachelor's Degree (S1)
- At least 1 year of customer service experience (preferably in an e-comme...