Job Description
Workster is partnering with a leading Outsourcing/BPO company to recruit a English-speaking Customer Experience Specialist for their Valencia office.
In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy.
This is a full-time, on-site position where you will work in a dynamic and collaborative environment.
Your Role
- Communicate with customers via phone, email, chat, and social media
- Provide personalized support by listening, understanding, and addressing customer concerns
- Offer guidance and solutions, ensuring a positive experience and high satisfaction levels
- Identify customer needs and elevate process improvement suggestions internally
- Strive to mee...