Job Description
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining English (United Kingdom) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.What you’ll doConduct second-pass quality reviews to ensure overall linguistic accuracy and consistency across batches.Validate and calibrate severity assessments to maintain alignment with quality standards.Identify systemic MT quality issues, including recurring error patterns, tone mismatches, and terminology inconsistencies.Provide high-level qualitative feedback that directly contributes to final quality reporting and continuous improvement efforts.Project detailsLanguage: English (United Kingdom)Content type: Customer service content (general)Project duration: OngoingThis role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depend...