Job Description
We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.
In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.
Key Responsibilities
- Manage a portfolio of approximately 50 high-value global Enterprise accounts
- Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
- Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
- Proac...