Job Description
Enterprise Customer Success Manager
Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical in this role.
In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations while partnering closely with Sales to unlock expansion opportunities.
Challenge:
The main challenges you'll face are:
Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly
Operating at a high technical level, translating IT asset data into executive business value
Managing complex enterprise sta...