Job Description
Enterprise Customer Success Manager – Rewind | Remote (Canada, Eastern Time)
About the Role
Rewind is seeking an Enterprise Customer Success Manager to help define and build its customer success function. This foundational role reports directly to the CRO and focuses on ensuring enterprise and upper mid‑market customers realize the full value of Rewind’s platform. You’ll design playbooks, build systems, and own the end‑to‑end customer journey from onboarding through renewal.
You’ll manage strategic customer relationships, drive retention and satisfaction, and collaborate cross‑functionally with Sales, Product, Engineering, Marketing, and Support. This role is ideal for someone with strong B2B SaaS customer success experience who thrives in early‑stage environments and enjoys building structure from the ground up.
Key Responsibilities
- Manage enterprise and upper mid‑market customer relationships
- Guide customers throug...