Job Description
Harvey is transforming how legal and professional services operate, combining frontier AI, an enterprise-grade platform, and deep domain expertise to reshape knowledge work.
Role Overview
The Customer Success Manager joins Harvey's Customer Success team in Singapore to drive adoption and long‑term value for clients across the APAC region. The team's mission is to ensure Harvey's AI technology becomes deeply integrated into clients' daily workflows, transforming how legal professionals and enterprises operate. As the first Customer Success hire in Singapore, this role owns the end‑to‑end client relationship post‑sale—from strategic onboarding through renewal—serving as a trusted advisor who translates complex AI capabilities into measurable business outcomes. This person will partner with regional sales, legal engineering, and product teams to establish Harvey's local customer success playbook and build a market‑defining function from the ground up at one of the fa...