Job Description
**Description**
The Enterprise Operations Center Engineer - Mid supports SEC ISS contract operations by monitoring and managing enterprise IT systems within the Enterprise Operations Center (EOC). This role provides 24x7x365 operational support for production infrastructure and critical applications, including alert response, incident triage, escalation, and service restoration support. The engineermaintainsoperational visibility across infrastructure health, performance, and availability while ensuring incidents are accurately documented and communicated throughout their lifecycle. The position also supports SOP/runbook adherence and continuous improvement initiatives that enhance EOC operational stability and service maturity.
PRIMARY RESPONSIBILITIES
Enterprise Monitoring and Operational Visibility
- Monitor enterprise IT systems, production infrastructure, and critical applications in a 24x7x365 EOC environment.
- Respond to alerts and o...
The Enterprise Operations Center Engineer - Mid supports SEC ISS contract operations by monitoring and managing enterprise IT systems within the Enterprise Operations Center (EOC). This role provides 24x7x365 operational support for production infrastructure and critical applications, including alert response, incident triage, escalation, and service restoration support. The engineermaintainsoperational visibility across infrastructure health, performance, and availability while ensuring incidents are accurately documented and communicated throughout their lifecycle. The position also supports SOP/runbook adherence and continuous improvement initiatives that enhance EOC operational stability and service maturity.
PRIMARY RESPONSIBILITIES
Enterprise Monitoring and Operational Visibility
- Monitor enterprise IT systems, production infrastructure, and critical applications in a 24x7x365 EOC environment.
- Respond to alerts and o...