Job Description
Job Description
At XTIUM, we don’t just build IT solutions—we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact.
About the Team
XTIUM’s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end‑user technical support. We strive to deliver a premium, customer‑centric service offering that results in seamless issue resolution and a hospitality‑focused customer experience.
About the Role
As a Service Desk Technician, you will play a critical role in providing first‑line technical support to our client end‑users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, password resets, and network connectivity problems, while providing prompt and courteous assistance via phone, email, chat, and self‑service portals.
Job Responsibilities
- Provid...