Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Support Engineer, IT Billing Services based in Canada.
This role sits at the intersection of technical support, billing systems reliability, and cross‑functional incident management within a complex enterprise SaaS environment. You will be responsible for ensuring the stability and accuracy of critical billing platforms that support subscription and usage‑based revenue models. The position involves deep technical troubleshooting across integrated systems, where precision and speed directly impact customer experience and financial operations. You will collaborate closely with engineering, product, finance, and operations teams to resolve production incidents and maintain system integrity. Operating in a high‑availability environment, you will support monitoring, incident response, and root cause analysis of billing workflows. ...