Job Description
What You Will Do
The Enterprise Support Engineer will support strategic, Premium Vista ERP customers by resolving post-implementation product issues, providing proactive database and systems stability and performance guidance, custom telemetry dashboard development and QA, managing support tickets, developing troubleshooting automation and AI tools, and collaborating with various teams to ensure a seamless customer experience with Trimble Products. We seek a highly motivated, customer-focused individual to join our Trimble CMS team. This role provides exceptional technical support and personalized assistance to enterprise-level customers. The ideal candidate will excel in delivering high customer satisfaction through prompt, knowledgeable, and consistent support.
Dedicated Technical Support:
Act as the primary contact for enterprise customers, troubleshooting needs, and resolving cloud issues. Efficiently troubleshoot and resolve technical issues.