Job Description
Description
We are looking for an experienced Technical Enterprise Support Manager to lead and scale our Enterprise Support Engineering team within DES. In this role, you will own the operational health of a globally-distributed support organization, drive measurable improvements in partner satisfaction and SLA performance, and build the mechanisms that allow DES to scale across new lines of business.
You will manage a team of Enterprise Support Engineers and will be setting the bar for technical excellence, accountability, and continuous improvement. You'll work cross-functionally with Product, Engineering, Business Development, and Solution Architecture teams to deeply understand partner needs and translate them into support strategies that deliver real value.
This is a leadership role that requires equal parts operational rigor and people development - someone who can dive deep into case data and coach team members.
Key job responsibilities
* Own management of d...
We are looking for an experienced Technical Enterprise Support Manager to lead and scale our Enterprise Support Engineering team within DES. In this role, you will own the operational health of a globally-distributed support organization, drive measurable improvements in partner satisfaction and SLA performance, and build the mechanisms that allow DES to scale across new lines of business.
You will manage a team of Enterprise Support Engineers and will be setting the bar for technical excellence, accountability, and continuous improvement. You'll work cross-functionally with Product, Engineering, Business Development, and Solution Architecture teams to deeply understand partner needs and translate them into support strategies that deliver real value.
This is a leadership role that requires equal parts operational rigor and people development - someone who can dive deep into case data and coach team members.
Key job responsibilities
* Own management of d...