Job Description
채용제목 Enterprise Technical Support Analyst (대리급) (지원마감) 회사소개 외국계 IT 기업 업무내용/자격요건 Enterprise Technical Support Analyst (대리-과장급)
- Description external / internal [Description] Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
- Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products.
- Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. -Handles customer issues from beginning to resoluti...
- Description external / internal [Description] Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
- Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products.
- Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. -Handles customer issues from beginning to resoluti...