Job Description
채용제목 Enterprise Technical Support Sr Analyst (지원마감) 회사소개 외국계 IT 기업 업무내용/자격요건 Job Description
Enterprise Technical Support Sr Analyst-11001HC1
Job Family Summary
Responsible for providing level 1 technical support for customers on operation or maintenance of Dell server/storage products and Solutions
Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
On-site diagnostics and break fix to solve complicated problems under management decision.
Principal Accountabilities
Troubleshoots technical issues with Dell Server/Storage (hardware and software) in order to resolve customer issues.
Follows up with customers via phone and email to ensure a total solution for their technical questions.
Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
...
Enterprise Technical Support Sr Analyst-11001HC1
Job Family Summary
Responsible for providing level 1 technical support for customers on operation or maintenance of Dell server/storage products and Solutions
Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
On-site diagnostics and break fix to solve complicated problems under management decision.
Principal Accountabilities
Troubleshoots technical issues with Dell Server/Storage (hardware and software) in order to resolve customer issues.
Follows up with customers via phone and email to ensure a total solution for their technical questions.
Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
...