Job Description
Job Title: (Entry Level) Customer Experience Coordinator
Job Description
The Service Coordinator serves as the primary point of contact for customers, coordinating field service activities and ensuring all requests are handled smoothly from intake to completion. Responsibilities include logging and managing inquiries, preparing service estimates and quotes, and maintaining clear, proactive communication with customers. The role involves heavy use of Microsoft ERP and CRM systems, including Navision and Microsoft Dynamics, to manage data, workflows, and order processing. This position also requires generating reports and balancing multiple priorities in a fast-paced environment within a growing organization that values honesty, loyalty, and internal advancement.
Responsibilities
+ Serve as the primary point of contact for customers, providing professional, service-oriented support for all field service requests.
+ Intake, log, and manage customer service inqu...
Job Description
The Service Coordinator serves as the primary point of contact for customers, coordinating field service activities and ensuring all requests are handled smoothly from intake to completion. Responsibilities include logging and managing inquiries, preparing service estimates and quotes, and maintaining clear, proactive communication with customers. The role involves heavy use of Microsoft ERP and CRM systems, including Navision and Microsoft Dynamics, to manage data, workflows, and order processing. This position also requires generating reports and balancing multiple priorities in a fast-paced environment within a growing organization that values honesty, loyalty, and internal advancement.
Responsibilities
+ Serve as the primary point of contact for customers, providing professional, service-oriented support for all field service requests.
+ Intake, log, and manage customer service inqu...