Job Description
Responsibilities Overview
- Assist with the communication between the customer services team and our US vendor.
- Responsible for ensuring the completeness of customs clearance information and documents. Ensure the communication between our service providers and airlines is completed in a timely manner.
- Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues.
- Coordinate and follow-up with our warehouse and 3rd party warehouses for the customer's needs. Such as order fulfillment, forwarding, dropship, transshipment, and demolition etc.
- Monitor and coordinate import customs clearance and transportation.
- Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests.
Qualificatio...