Job Description
Job Description
AECOM is seeking qualified Call Center Support Specialists to support environmental sampling programs involving residential outreach and coordination. This role is responsible for serving as a primary point of contact for community members, ensuring clear, consistent, and compliant communication while coordinating scheduling and maintaining accurate records.
This position operates within a structured, compliance-driven environment where professionalism, attention to detail, and adherence to established protocols are critical.
Resident Communication & Call Handling
- Provide professional, clear, and empathetic communication with residents
- Explain environmental sampling activities in simple, non-technical terms
- Effectively manage sensitive or concerned callers with composure and professionalism
Scripted Messaging & Compliance
- Follow approved scripts, FAQs, and communication p...