Job Description
Location:
Greater Lowell (Billerica, Chelmsford, Tewksbury, Westford), Merrimack Valley (Lawrence, Methuen, Andover, Haverhill), Route 128/I-95 Corridor (Woburn, Burlington, Wilmington) – Field-based role covering Northern Massachusetts.
JOB OVERVIEW:
This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
KEY RESPONSIBILITIES:
- Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed ba...