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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Qualifications
- 12 years of experience in customer service, contact centre, helpdesk, or credit/finance-related roles.
- At least 3 years of overall BPO international voice experience.
- Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
- Excellent verbal and written communication, with a professional and customer-first approach.
- Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
- High attention to detail when handling technical or financial data.
- Proficient with business systems such as SAP, Oracle, Salesforce, Zendesk, or similar platforms.
- Comfortable using ticketing or logging tools and resolving queries within SLA and FCR targets.
- Experience supporting or troubleshooting technical equipment (e.g., vending or coffee machines).
- Familiarity with shared services environments or working with internat...