Job Description
Job Summary
We are looking for an ERP Application Specialist to provide first-level support for ERP systems. The role involves managing and resolving tickets through FreshService, performing initial troubleshooting, escalating complex issues when necessary, and monitoring system performance. You will also help strengthen the knowledge base and improve support processes to ensure smooth operations and system stability.
Key Responsibilities
ERP Support and Ticket Management
Manage ERP-related support requests through FreshService, ensuring proper logging and timely follow-up
Classify and prioritize tickets based on severity (P1, P2, P3) and business impact
Provide initial troubleshooting and resolution for common Microsoft Dynamics AX issues
Issue Escalation and Collaboration
Resolve tickets within SLAs and escalate complex cases with proper documentation
Work closely with consultants or development teams on unresolve...
We are looking for an ERP Application Specialist to provide first-level support for ERP systems. The role involves managing and resolving tickets through FreshService, performing initial troubleshooting, escalating complex issues when necessary, and monitoring system performance. You will also help strengthen the knowledge base and improve support processes to ensure smooth operations and system stability.
Key Responsibilities
ERP Support and Ticket Management
Manage ERP-related support requests through FreshService, ensuring proper logging and timely follow-up
Classify and prioritize tickets based on severity (P1, P2, P3) and business impact
Provide initial troubleshooting and resolution for common Microsoft Dynamics AX issues
Issue Escalation and Collaboration
Resolve tickets within SLAs and escalate complex cases with proper documentation
Work closely with consultants or development teams on unresolve...