Job Description
Job Description
We are seeking an experienced SAP Integration Expert to design and implement integrations between our customer support platform and SAP systems. You will be responsible for building robust, scalable integrations that enable seamless data flow for helpdesk, CRM, and content management capabilities.
Key Responsibilities (Integration Development)
Design and develop SAP integrations following our established integration patterns across Helpdesk, CRM, and Content Management capabilities
Build APIs and connectors to pull support tickets, customer data, and knowledge articles from SAP Service Cloud, SAP CRM, and related modules
Implement data synchronization mechanisms to ensure real-time or near-real time data availability
Develop and maintain integration documentation, including API specifications and data flow diagrams
Technical Implementation