Job Description
Location: Milan preferred or Rome
Department: IT Clearing
Role Overview
Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction.
Key Responsibilities
Assist the Service Manager in the day-to-day management of client service delivery.
Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).
Support the resolution of incidents, problems, and change requests with technical support teams.
Support meetings and service reviews by preparing reports and presentations.
Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.
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