EV Field Service Engineer - Germany

Your mission

Hey there and welcome to your new opportunity with us!
As an EV Field Service Engineer, you’ll play a crucial role in supporting our clients—think of yourself as the superhero they rely on.
This is an exciting and unique opportunity in Germany, as you’ll be our first engineer in the region, providing hands-on support to our customers. With this comes incredible potential for career growth at Sungrow, including the possibility of building and leading a local EV engineering team in the future.
Please note that this role involves up to 60% travel, meaning you’ll be on-site approximately three days per week. 
Here are your key responsibilities—don’t worry, you’ve got this:
Customer Service:

• Device Monitoring & Remote Diagnostics: 
  1. Proactively monitor commissioned EV chargers remotely to identify potential issues. 
  2. Remotely diagnose and resolve charger malfunctions, communication problems (with local inver...