Job Description
About the job Executive, Account Management Key Performance Indicators:
- 100% client retention and renewal of all assigned clients
- Upsell/ Cross-sell and secure business referrals from new & existing clients
- Grow Gross Profit, EBITDA & Net Profit of assigned portfolio
- Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
- Resolve issues to achieve customer satisfaction
- Act as single point of contact for all client issues (Private Banking Experience)
- Quarterly/ 6-monthly review meetings with clients
- Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
- Showcase and highlight the value created for the client in terms of
- Claims savings (Overall and Utilisation per member per year)
- Service Level Agreeme...