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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Sales & Service:
- Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
- Carry clear targets for specific products – CASA and FD book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales, ASBF funding and any other product as deemed fit for Branch Ops.
- Learn and use i‑Pads/other devices (if applicable to branch) for customer service/ cross‑selling.
- Perform Meeter‑Greeter/Navigator role on a rotational basis / as applicable.
- Assist in calling up customers for service / sales interactions.
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable.
- Support the bank’s Digital Transformation initiatives including Connect penetration and OTC transaction migration.
- Accept assignments as required to maintain adequate st...