Job Description
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
Sales & Service
- Providing superior front-line customer service to PB Segment as required.
- Assist in the management of customer experience (to be reflected in Mystery Shopping & CSAT score)
- Accept and process Financial Transactions (deposit/withdrawal/transfer, etc) in a timely and accurate manner.
- Required to carry clear cross selling targets for specific products & Financial Services as per current KRA.
- Encourage customers to use HL Online services and to promote PB Services to all eligible PB customers.
- To ensure the procedures related to PB tagging, IBT FD withdrawals and ax banking are strictly complied with.
- To assist in collating RM’s and CM’s PBC Sales reports and participate in Micro Marketing Events after banking hours.
- To be well conversant with the c...