Job Description
Key Responsibilities
Responsibilities are not limited to theenclosed
- Receive inbound calls from policyholders in a contact centre environment.
- Process policy and new claims transactions, which include telephone payments, existing claims queries, audit queries, general policy queries and billing queries.
- Accurately interpret and verify billing transactions and medical bills queries.
- Respond to simple as well as complex billing, policy auditing, existing claims, and loss control inquiries.