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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Lead, mentor, and develop the Concierge Team to deliver world-class guest service.
- Ensure all guest requests, enquiries, and special arrangements are handled professionally and efficiently.
- Build and maintain strong relationships with local tourism providers, restaurants, transport companies, and entertainment venues.
- Coordinate VIP arrivals, departures, and special guest requirements.
- Manage luggage services, transportation arrangements, sightseeing bookings, and guest itineraries.
- Maintain comprehensive knowledge of local attractions, events, and services.
- Handle guest complaints and service recovery in a professional and timely manner.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Monitor departmental performance, guest feedback, and service quality metrics.
- Assist with budgeting, scheduling, staffing, and departmental administration.
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