Job Description
We are seeking an experienced, passionate, and service-driven Concierge Manager to lead our Concierge and Guest Relations Team at a prestigious 5-star hotel. The successful candidate will be responsible for delivering exceptional guest experiences, managing concierge operations, and ensuring the highest standards of luxury hospitality are consistently achieved.
Key Responsibilities
- Lead, mentor, and develop the Concierge Team to deliver world-class guest service.
- Ensure all guest requests, enquiries, and special arrangements are handled professionally and efficiently.
- Build and maintain strong relationships with local tourism providers, restaurants, transport companies, and entertainment venues.
- Coordinate VIP arrivals, departures, and special guest requirements.
- Manage luggage services, transportation arrangements, sightseeing bookings, and guest itineraries.
- Maintain compreh...